TERMS & CONDITIONS
Showstoppers Boutique offer a unique service where we source and order outfits from the USA under your instruction. We are bound by the returns policy of the designers we order from so please be aware of the below:
What Our Clients Are Saying
We are unable to accept a Return for change of mind or any other circumstances. The designer does not accept returns, and as we are ordering the dress especially for you, and we do not have an actual store to on-sell your dress in, we cannot accept a return unless your dress is faulty or damaged. All dresses are inspected by our team before they are sent on to you.
A damaged dress has to be sent back to the designer in the USA and therefore takes time to be approved and a refund processed. Under no other circumstances can a dress be returned.
Once you have placed your order by paying your deposit, we then order your dress/es in the size you request. The balance is then due on your gown once it reaches Australia, before we send it out to you. If you change your mind in this time, for any reason, your deposit is forfeited.
If you receive your dress and change your mind, unfortunately we cannot accept returns and refund you due to the designer's terms, so please choose carefully and budget appropriately.
Once you have placed your order by paying your deposit, we then order your dress/es in the size you request. We encourage you to check the size chart on the website of the designer you are purchasing from, as we cannot exchange sizes for you. If you are unsure, we always suggest sizing up as you can always take your dress to a seamstress to create the perfect fit. Any alterations are your own responsibility and cost.
When you receive the invoice for payment for your dress/es, the section entitled 'Postage' will say TBC - which stands for 'To Be Confirmed'. We cover the cost of the courier from the USA to your country, however the cost from our depot to you is not covered. Once we receive your dress/es, we will get an accurate postage quote with a reliable courier, based on the weight and size of your dress/es. We also insure your dress/es in case of the worst happening. We then send you the cost for approval, and once approved add it to your invoice with the balance of your dress.
Any delays or issues that arise with the courier are out of our control and we cannot be held accountable for.
“Thank you for finding my dream gown - I felt so confident on stage.”